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Privacy Policy


Neighbourly Care (charity number 1065772) are committed to protecting and respecting your privacy and data in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (2018).

References to “we”, “us” and “our” in this policy are all references to Neighbourly Care.

We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

From April 2020, we applied an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, SMS, phone or post).

Our marketing communications include information about our new projects, case studies and opportunities to get involved with the charity. If you would like to receive such communications but have not opted in please contact us.

When you give it to us DIRECTLY:

You may give us your information in order to sign up for one of our projects, subscribe to our newsletter, or, to generally communicate with us.

When you give it to us INDIRECTLY:

Your information may be shared with us by partner organisations. These independent third parties will only do so when you have indicated that you wish to be contacted by Neighbourly Care and with your consent. For example, when being referred by a GP, health professional or other stakeholder to one of our services, such as exercise and falls prevention classes or digital inclusion courses.

Social Media:

When you use social media platforms, and if you have opted in to receive our marketing, you may receive information that is specifically tailored to your needs. This is known as ‘targeted marketing’ and will relate Neighbourly Care projects only. You will not receive any other types of targeted advertising because we will not pass your information on to any other social media groups. If you want to stop receiving notifications about our services via social media platforms, please visit the security settings within the specific platform to amend your settings.


Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields. 

In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

What Personal Data we collect and how we use it:

The type and quantity of information we collect and how we use it depends on why you are providing it.

If you’re a participant on our project:

If you attend one of our venues, education, health or exercise sessions, you will usually provide:

  • your name;

  • address;

  • phone number;

  • your e-mail address;

  • date of birth.

We may also request personal and sensitive data, this includes:

  • your ethnicity;

  • if you have a disability;

  • your benefits status

  • any medical conditions.

We will mainly use this data for performance and monitoring purposes. We may be required to pass on this data to our funding providers and partner organisations; this will only be done for performance and monitoring purposes. These partner organisations will not contact you because we anonymise the information, this is taking out the personal identifiable information such as your name and full postcode.

The list of our current funders and partner organisations include:

  • London Borough of Ealing

  • City Bridge Trust

  • CAF (Corona Virus Emergency Fund)

  • London Community Response Fund

  • National Lottery Community Fund

  • Independent Age

  • Community Connections partners and stakeholders

  • Ealing Community Network

We are committed to protecting your data and have a data sharing agreement with our partner organisations. We will only share data with these organisations in relation to the project/event you’re participating in.

For safeguarding purposes, we may be required to pass your details to the relevant statutory authority.

For the prevention or detection of crime we may be required to pass your details to the relevant statutory authority.

If you subscribe to our newsletter:

You may have subscribed to our newsletter on our website or in a centre; we may send you stories about the Charity or the opportunity to sign up to other projects. You can opt out from receiving this newsletter by contacting us to this effect.

If you shared your story:

We have developed case studies to demonstrate the impact we’re making in local communities. These case studies might include personal and sensitive data relating to your ethnicity, religion, gender, if you have disability or any sensitive information.

If we have the explicit and informed consent of the individuals or their carers, this information may be made public through press releases, website content, social media and our impact reports.

Young People’s data:

We collect and manage information from children and young people, and aim to manage it in a way which is appropriate to the age of the person. We will mainly collect information on children who attend one of our projects or venues.

The information we include may include personal and sensitive data and is used for monitoring and performance purposes. For safeguarding purposes, we may be be required to pass your details to the relevant statutory authority.

We will always seek consent from a parent or guardian before collecting information about children.

How we keep your data and who has access:

We ensure that there are appropriate technical controls in place to protect your personal details.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

We may need to disclose your details, if required, to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

You have the right to know what we know about you, make changes or ask us to stop using your data.

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for we will remove all your data from our records. You have the right to rectify or change your data at any time.

You also have the right to opt-out of receiving any marketing from the Charity. You can do this by contacting us.

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, send us a description of the information you want to see and proof of your identity.

We do not accept these requests by email so we can ensure that we only provide personal data to the right person, in person where appropriate.

If you have any questions please e-mail or call us. For more information about your data rights you can visit the Information Commissioners Office’s website:

Changes to this Policy

We may change this Privacy Policy from time to time to adhere to information security and data management policy from funders and government.  If we make any significant changes in the way we treat your personal information we will make this clear on this website or by contacting you directly.

If you have any questions, comments or concerns, please contact us on the following:


post to: Neighbourly Care, 1 Bayham Road, Ealing W13 0TQ

phone: 020 8567 7747

Last reviewed: May 2021

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